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Our Offices

United Kingdom

Payello Ltd
64 Nile Street
Islington
London
N1 7SR
United Kingdom

United States

Payello LLC
3411 Silverside Road
Tatnall Bldg, Ste 104
Wilmington
DE 19810
United States

Europe

Payello Europe Ltd
EVI BUILDING
Floor 2, Flat/Office 201
Kypranoros 13
1061 Nicosia
Cyprus

Frequently asked question

Is Payello free ?

Yes - there's a free plan! For those who need more features, like access to more currencies, we charge an extra monthly fee. You only get charged the monthly fee if you make transactions that month.

How many accounts can I create?

You can only create 1 account under your personal name, and 1 account per legally registered business, but you can create as many services in your account as your plan allows.

What happens when my free trial ends?

You'll be charged the standard fees after 30 days. 0% fees apply only to your store or checkout payments and it starts on the first day you successfully complete a charge.

Can my employees use Payello too?

Yes! You can share permission to your services with your employees. Employees must register their own Payello account during this process. By inviting a non-Payello user they'll be prompted to create an account without any services attached.

Can I use Payello for Business if I don't have a company?

Yes! You can use Payello as a sole trader, meaning your business account will be registered under your personal name instead of a company. Your transactions will still show to buyers as your business.

Which methods will I be able to accept on my checkout?

You'll be able to collect over 50 local and global payment methods, from cards and banking payments, to digital wallets, crypto and gift cards.

Can I process a transaction without the customer present?

Customers must be present for their first transaction on your store. You can only process customer-not-present transactions afterwards if the customer chooses to save their payment details or set-up a subscription.
For mail/telephone payment services please contact us.

Are there any discounts available on fees?

Yes! Discounts are available on the Enterprise plan, designed for clients who process a large volume of transactions. Please contact us for further information.

Can I add/remove payment methods?

Yes! You have complete control over which payment methods display on your Payello Checkout. You can also apply for access to additional payment methods as we expand our services from within the Dashboard.

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