Terminated Merchant Files
Card networks, such as Visa and Mastercard, operate databases known as Terminated Merchant Files (TMFs) that contain information about accounts that have been closed by card processors around the world for violations of card brand rules.
Payello reports all appropriate events to the card networks, including excessive chargebacks, fraud, laundering, data compromise, policy violations, non-compliance, and insolvency. Being placed on a TMF can have serious effects, preventing you from opening an account at another payment processor even as a new business.
If you believe you are wrongly listed in a TMF you must contact the processor that reported you, as removal from the TMF is only possible by them.
Records remain on the system for five years before being automatically purged.
Payello generally cannot process card payments for businesses listed on a TMF unless exceptional circumstances apply, such as the case of a legitimate merchant who had their identity stolen. You will still be able to use Payello to process other payment services if listed on a TMF such as Digital wallets, Bank transfers and Gift cards.