Regulatory Information

Last updated: January 14, 2022

Keeping your money safe

We use industry-leading encryption protocols to keep your data safe, as well as two-factor authentication to make sure all the actions on our platform are performed by yourself or an authorised person.
We monitor the transactions on our platform to detect known fraud patterns and notify you immediately if we identify anything suspicious.
When you use Payello, your money is safeguarded in a special account at a Tier 1 banking institution. Payello and our financial partners maintain liquidity by keeping your money in safeguarding banks,  and keeping it's own money segregated from your money or keeping your money protected by an insurance policy.

In the United Kingdom:

Your money is safeguarded and not covered by the Financial Services Compensation Scheme (FSCS), or another protection scheme that you would get with a bank account.
Payello Ltd is an appointed representative of The Currency Cloud Limited (“TCCL”) which is authorized by the Financial Conduct Authority (the “FCA”) in the United Kingdom under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017 for the issuing of electronic money and the provision of payment services with FCA register number 900199. Payment services in the Payello Wallet service are provided by TCCL. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ.
Payello Europe Limited is an appointed representative of Currencycloud B.V. which is authorised by the De Nederlandsche Bank under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: R142701). Payment services in the Payello Wallet service are provided by Currencycloud B.V. Registered in The Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296-298, 1012 RT Amsterdam Netherlands.
Payello Ltd works with Pay360 Limited which is authorized by the Financial Conduct Authority (the “FCA”) in the United Kingdom under the Payment Services Regulations 2017 for the provision of payment services with FCA register number 835764. Payment services in the Payello Wallet service are provided by Pay360 Limited. Registered in England No. 03539217. Registered Office: 65 Gresham Street, London, England, EC2V 7NQ.
Payello Ltd works with Modulr FS Limited which is authorized by the Financial Conduct Authority (the “FCA”) in the United Kingdom  under the Electronic Money Regulations 2011 and the Payment Services Regulations 2017 for the issuing of electronic money and the provision of payment services with FCA register number 900573. Payment services in the Payello Wallet and Payello Issuing service are provided by Modulr FS Limited. Registered in England No. 09897957. Registered Office: 58 Wood Lane, London, England, W12 7RZW.
Payello Europe Limited works with Nuvei Financial Services Limited which is authorised by the Financial Conduct Authority (the "FCA") in the United Kingdom under the Payment Services Regulations 2017 for the issuing and/or acquiring of payment instruments with FCA register number 789900. Payment services in the Payello Payments service are provided by Nuvei Financial Services Limited. Registered in England No. 10873175. Registered Office: 73 Cornhill, London, United Kingdom, EC3V 3QQ
Payello Europe Limited works with Nuvei Limited which is an Electronic Money Institution authorised and regulated by the Central Bank of Cyprus under the provisions of The Electronic Money Laws of 2018 with License number 115.1.3.9/2018 and is a principal member of Mastercard, Visa and Unionpay International (CUP) for the processing and settlement of payments in the Europe area. Payment services in the Payello Payments service are provided by Nuvei Limited. Registered in Cyprus No. HE129880. Registered Office: 148  Strovolos Avenue, Strovolos, 2048 Nicosia
Payello LLC works with Wyre Payments, Inc. which is authorized as a Money Transmitter in Arizona, Arkansas, District of Colombia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee and Washington under under federal law, 18 USC § 1960 with NMLS ID 1574869. Payment services in the Payello Wallet service and Payello Payments service are provided by Wyre Payments, Inc. Registered in California No. C3932642. Registered Office: 1390 Market Street Suite 200 San Francisco, CA 94102
Payello LLC works with Stripe Payments Company to provide the Payello Wallet and Payello Issuing services, with funds held at Goldman Sachs Bank USA, which is a member of the Federal Deposit Insurance Corporation (the “FDIC”) with FDIC Certificate number 33124 and the Federal Reserve with RSSD ID 2182786. Payello LLC works with Stripe Payments Company to provide the Payello Wallet and Payello Issuing services, with funds held at Evolve Bank & Trust, which is a member of the Federal Deposit Insurance Corporation (the “FDIC”) with FDIC Certificate number 1299 and the Federal Reserve with RSSD ID 592448. Stripe Payments Company is registered in Delaware with File Number 5384152. Registered Office: 1209 N Orange St, Wilmington, DE 19801, United States.