Terms and Conditions – Payello Account (EU)

Last updated: January 10, 2022

Disclaimers

The following provisions govern your use of the Payello Account. By using the services described in these terms of use, you are agreeing to be bound by these terms of use.
Do not use any of our services if you do not accept these terms.
These terms and conditions and all linked provisions are a legally binding agreement by you and us and it is important that you take the time to read them thoroughly and carefully.

Overview

This document sets out the terms and conditions of the contract between you and Payello Europe Ltd governing your use of your Payello account and the Payello Services.
Payello Europe Ltd is a Company registered in Cyprus with Company number HE427151 and Registered office address: EVI BUILDING, Floor 2, Office 201, Kypranoros 13, 1061 Nicosia, Cyprus.
These terms apply to residents of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We provide our services through the Payello Platform and Applications. However, we also provide our services through APIs, alternative applications, and other means. These terms apply whenever and however you access our services. This means they apply to all the ways you can access a particular service, even if we refer to the service being accessed through a specific means in these terms.
The latest copy of these terms can be viewed at payello.com/legal/terms-account-eu

Changes to these terms

We may revise this document and any of the associated documents from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities, we will provide notice to you of at least two months.
We will only make changes to these terms and conditions:
(i)           if we think it will make them easier to understand or more helpful to you;
(ii)          to reflect the way our business is run, particularly if the change is needed because of a change in the way any financial system or technology is provided;
(iii)         to reflect legal or regulatory requirements that apply to us;
(iv)         to reflect changes in the cost of running our business; or
(v)          because we are changing or introducing new services or products that affect our existing services or products covered by these terms and conditions.

Types of Account

We offer two types of accounts – Personal Accounts and Business Accounts.
If you wish to use Payello for commercial or business purposes, such as selling things, you must open a Business Account. It is not permitted to use your Personal Account for commercial or business purposes.

Personal Accounts

Personal Accounts may be used to:

Business Accounts

Business accounts are for people and organizations (whether incorporated or not) that primarily use Payello to receive online payments for sales or donations.
Business Accounts may be used to:

Eligibility

You must be a resident of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain or Sweden and be aged 18 or older to open a Payello Account in Europe.
You are not allowed to:
You may not open a Payello account if you are a Bank, Financial Institution or perform any of the restricted activities listed in our Acceptable Use Policy without prior written permission from Payello.

Personal Information

We collect, store, and use your Personal Information in line with our Privacy Policy, which you can find on our website at https://payello.com/legal/privacy
You must keep your Personal Information up to date and let us know immediately if any information you've given us changes.

Account Security

We do everything we can to keep your money safe. We ask you to do the same by keeping your security details and Payello account safe.
It is your responsibility to ensure that the Account is only accessed by you or your Authorised Persons and that you, including your Authorised Persons, employees and agents, keep your login details, passwords, or other security features associated with your access safe and secure.
If you have any knowledge or any suspicion that any of these security features have been stolen, misappropriated, improperly disclosed to a third party or used without authorisation or otherwise compromised you must contact us immediately.
We agree that we shall use industry standard practices to ensure that the Account is kept secure and will inform you promptly of any attempted hack or unauthorised access to the Account.

Contacting Us

You can contact us in relation to this agreement via any of the contact methods listed on our website, or by mail to Floor 2, Office 201, Kypranoros 13, 1061 Nicosia, Cyprus.

Payello Wallet

The Terms and Conditions related to the Payello Wallet service form part of this agreement and can be viewed at https://payello.com/legal/terms-wallet

Payello Payments

The Terms and Conditions related to the Payello Payments service form part of this agreement and can be viewed at https://payello.com/legal/terms-payments

Payello Checkout

The Terms and Conditions related to the Payello Checkout service form part of this agreement and can be viewed at https://payello.com/legal/terms-checkout

Payello Transfers

The Terms and Conditions related to the Payello Transfers service form part of this agreement and can be viewed at https://payello.com/legal/terms-transfers

Payello Issuing

The Terms and Conditions related to the Payello Issuing service form part of this agreement and can be viewed at https://payello.com/legal/terms-issuing

Payello Commerce

The Terms and Conditions related to the Payello Commerce service form part of this agreement and can be viewed at https://payello.com/legal/terms-commerce

Payello Flows

The Terms and Conditions related to the Payello Flows service form part of this agreement and can be viewed at https://payello.com/legal/terms-flows

Currency Exchange

The Terms and Conditions related to the Currency Exchange service form part of this agreement and can be viewed at https://payello.com/legal/terms-exchange