Pricing

Simple plans to suit you

We charge a monthly account fee and a fee for each transaction.
You'll only be charged for successful transactions, and only charged the monthly fee if your account has any activity in the month.

Standard

£5/month

  • Send, receive and collect payments in 135 currencies across 212 countries and 11,000+ financial institutions
  • Hold and exchange between USD, GBP, EUR, CAD and 20+ crypto currencies
  • Spend in-store and online with physical or virtual debit cards
  • 1 store integration
  • Competitive transaction fees
  • 24/7 Live Chat, Phone & Email support

Plus

£15/month

  • Send, receive and collect payments in 135 currencies across 212 countries and 11,000+ financial institutions
  • Hold and exchange between 30+ fiat and 20+ crypto currencies
  • Spend in-store and online with physical or virtual debit cards
  • 3 store integrations
  • Competitive transaction fees
  • 24/7 Live Chat, Phone & Email support

Enterprise

£100/month

  • Send, receive and collect payments in 135 currencies across 212 countries and 11,000+ financial institutions
  • Hold and exchange between 30+ fiat and 20+ crypto currencies
  • Spend in-store and online with physical or virtual debit cards
  • Unlimited store integrations
  • Personalised fees based on payment activity
  • Dedicated account manager & priority support
  • Contact us for more info

Additional Fees

For bank transfers to/from UK, Europe and United States:

Free

For bank transfers to/from 200+ additional countries:

Variable fee

This fee will be calculated in real time and shown to you before you make the payment
Fee for exchanging currencies with live rates:

0.5-1%

This fee will be calculated in real time and shown to you before you make the exchange
For cash withdrawals above £200 a month:

2%

For any replacement or additional cards:

£5

For collecting card payments via Payello:

£0.20 + 3%

See the Terms and Conditions for fees on other payment methods.
To withdraw your money to a Visa or Mastercard card:

0.3%

For any chargebacks or disputes from a buyer you receive:

£15

For violating the Acceptable Use Policy:

Variable

See the AUVP for penalty schedule

Frequently asked question

Is Payello free ?

Yes - there's a free plan! For those who need more features, like access to more currencies, we charge an extra monthly fee. You only get charged the monthly fee if you make transactions that month.

How many accounts can I create?

You can only create 1 account under your personal name, and 1 account per legally registered business, but you can create as many services in your account as your plan allows.

What happens when my free trial ends?

You'll be charged the standard fees after 30 days. 0% fees apply only to your store or checkout payments and it starts on the first day you successfully complete a charge.

Can my employees use Payello too?

Yes! You can share permission to your services with your employees. Employees must register their own Payello account during this process. By inviting a non-Payello user they'll be prompted to create an account without any services attached.

Can I use Payello for Business if I don't have a company?

Yes! You can use Payello as a sole trader, meaning your business account will be registered under your personal name instead of a company. Your transactions will still show to buyers as your business.

Which methods will I be able to accept on my checkout?

You'll be able to collect over 50 local and global payment methods, from cards and banking payments, to digital wallets, crypto and gift cards.

Can I process a transaction without the customer present?

Customers must be present for their first transaction on your store. You can only process customer-not-present transactions afterwards if the customer chooses to save their payment details or set-up a subscription.
For mail/telephone payment services please contact us.

Are there any discounts available on fees?

Yes! Discounts are available on the Enterprise plan, designed for clients who process a large volume of transactions. Please contact us for further information.

Can I add/remove payment methods?

Yes! You have complete control over which payment methods display on your Payello Checkout. You can also apply for access to additional payment methods as we expand our services from within the Dashboard.

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